How to Fix Missing Form Labels in Webflow
If you've recently noticed that your Webflow form submission emails are missing critical information like form names or types, you're not alone. After Webflow's November 2024 form system update, many users discovered that their email notifications no longer included the identifying labels they relied on to process leads effectively. This guide will walk you through identifying and fixing this issue so you can get back to properly routing inquiries, adding subscribers to the right lists, and delivering requested resources. The Problem After the November update, form submission emails started arriving without the necessary identifying information. Previously, email notifications included details like: Form Type: [Download Form] Form Name: Newsletter Sign-up Clear source identification for each submission Now, these identifying fields are missing, making it impossible to distinguish between a newsletter signup, a contact form inquiry, or a resource download request. Symptoms You Might Notice All form submissions look identical in your inbox You can't tell which form was submitted Lead routing workflows have broken down You're unable to add subscribers to the correct mailing lists Resource download requests can't be fulfilled because you don't know what was requested Email automation sequences aren't triggering correctly Why This Happened Webflow updated their form notification system and changed how email templates work. The default email schema may have been reset or modified during the update, removing custom variables that previously displayed form names and types. Additionally, some users encountered validation errors with the Reply To field that prevented proper email formatting. The Solution: Update Your Form Email Settings Here's how to fix your form notifications to restore the missing information. Step 1: Access Your Form Settings Open your Webflow project Navigate to the page containing your form Select the form element in the Designer Open the Form Settings panel Scroll to the Email Notifications section Step 2: Update the Email Subject Line Replace your current subject line with: New form submission on Webflow for siteName Or use this more descriptive version: The form "formName" has a new submission on siteName The formName variable is the key addition that will identify which form was submitted. Step 3: Update the Email Body Replace your current email body with this template: Form: formName Website: siteName formData Form Dashboard: formDashboardUrl This ensures that every email notification clearly displays: Which form was submitted Which website it came from All form field data from the submission A direct link to the form dashboard for easy management Step 4: Fix the Reply To Field Error If you're seeing an error in the Reply To field (even though your Email field is correctly labeled), you may need to update the format. Old format (may cause errors): Email New format (use Add Field button): <Email> To properly set this: Clear the Reply To field Click the Add Field button in the Reply To section Select your Email field from the dropdown Webflow will automatically format it correctly as <Email> Step 5: Test Your Forms After making these changes: Publish your site Submit a test entry on each of your forms Check your email to verify the form name now appears Confirm that all form data is being captured correctly Test the Reply To functionality by responding to a test submission Form Checklist: What to Review If you have multiple forms on your site, make sure to update each one individually. Common forms to check: ✅ Contact Form ✅ Newsletter Sign-up Form ✅ Download Forms (eBooks, whitepapers, checklists) ✅ Resource Request Forms ✅ Waitlist Forms ✅ Demo Request Forms ✅ Event Registration Forms Pro tip: Create a spreadsheet listing all your forms, their locations, and their purposes. This makes it easier to audit them systematically and ensure none are misse